At Benter Group Limited, we understand that excellent customer service is what drives a company forward. That’s why we’re expanding our team and looking for new Call Center Agents to join us. If you’re someone who enjoys talking to people, solving problems, and making someone’s day just a little easier, this might be the perfect fit for you.
What the Job Is About
As a Call Center Agent, you’ll be one of the first voices our customers hear when they reach out to us. Your main job will be helping them—whether that’s answering questions, solving issues, or simply pointing them in the right direction.
Sometimes you’ll be handling inbound calls, and other times you’ll make outbound calls to follow up and check if everything has been resolved. You’ll also be documenting interactions, keeping our systems updated with accurate details, and making sure nothing slips through the cracks.
Of course, we’ll provide you with scripts and guidelines to follow, but we want you to bring your own professionalism and warmth to every conversation. Our goal is straightforward: to ensure that every customer feels heard, understood, and satisfied.
Who We’re Looking For
We’re not just hiring anyone—we want people who genuinely care about helping others. Here are some basics we’re looking for:
- A high school diploma (or equivalent).
- Some experience in a call center or customer support role.
- Excellent listening skills and the ability to communicate clearly.
- Problem-solving skills—you’ll need to think on your feet sometimes.
- The ability to multitask and manage your time well.
- If you possess these qualities and enjoy working with people, you’ll fit in perfectly.
Why Join Us?
Being a Call Center Agent at Benter Group isn’t just about answering phones. It’s about being the link between customers and the company, making sure they leave every conversation feeling positive.
We see our agents as an essential part of the team, not just support staff. The work you do every day will have a real impact.
How to Apply
Interested? We’d love to hear from you. Just send your CV to recruitment@bentergroup.co.tz.
The deadline to apply is September 22, 2025.
Don’t wait too long—we’re excited to meet the right people who’ll help us keep delivering excellent service to our customers.
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