We’re seeking a Call Center Trainer to support our customer service team in growing, developing, and delivering the best possible experience to every caller. In this role, you’ll design and lead training programs for both new hires and seasoned agents, making sure everyone feels confident and supported in their work.
It’s not just about teaching procedures—it’s about motivating people, developing skills, and fostering an environment where employees can thrive and succeed. If you’re someone who enjoys coaching others, has strong communication skills, and thrives in a fast-paced setting, this role might be a great fit.
What You’ll Do
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Create and update training materials, like presentations, manuals, and videos.
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Run engaging training sessions for new hires and refresher sessions for current employees.
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Teach best practices in customer service and sales to ensure agents stay sharp and confident.
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Observe call center operations to spot areas where agents can improve.
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Work closely with managers and team leaders to provide on-the-job coaching.
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Track training outcomes and report on team and individual progress.
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Manage the training budget and ensure resources are used effectively.
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Keep employees motivated, productive, and aligned with customer satisfaction goals.
What We’re Looking For
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A bachelor’s degree in Human Resources or a related field.
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Bonus points if you have certifications in adult education, business leadership, or eLearning.
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4+ years of experience as a trainer, team leader, or similar role in a call center environment.
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Familiarity with learning management systems (e.g., Google Classroom, Blackboard, Schoology).
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Strong knowledge of sales techniques and customer service practices.
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Excellent teaching, coaching, and mentoring abilities.
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Excellent communication skills and the ability to resolve conflicts with professionalism.
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Confidence to lead and inspire others in a high-pressure environment.
Why This Role Matters
As a Call Center Trainer, you’ll play a key role in shaping how our agents perform—and how our customers experience our company.
You’ll be the person who helps employees feel prepared, motivated, and supported. If you love helping people succeed and enjoy creating learning experiences that truly make a difference, we’d love to have you on our team.
